![]() In time this is likely to move onto rich media, in particular video. Typically, the identification and collection phases see email and common office documents harvested, but as technology moves forward is this enough? Many of us are experiencing a rise in audio discovery projects using solutions including phonetics and speech to text. Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.The EDRM (Electronic Discovery Reference Model) is a widely accepted workflow, which guides those involved in eDiscovery. Most likely this is setup on the ZTP platform so whoever added it there needs to release the phone. It also enables us to verify the entitlement for using features. ![]() In addition, providing all details at the same time allow us to check logs or look up potential support partners if an issue needs to come into support. Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Poly to have an overview of the current software used. For questions around Support please check here.Provide details for example if the issue is a day 1 issue or only happened after an upgrade or any other relevant details.If possible provide the MAC Address or Serial of the device.If possible provide a Log and either attach them or use the Code Tag.Consult the Troubleshooting Section found within the FAQ if applicable.Since UC Software 5.9.0 simply provide this via the Web Interface Diagnostics > Download Support Information Package UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup. ![]()
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